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Instem Completes Global Customer Satisfaction Survey; Scores Continue to Rise
Recent Survey Shows Customer Satisfaction Up 18% from 2005 Across All Categories
CONSHOHOCKEN, PA -- August 10, 2006 -- Instem, a premier global information solutions provider, announced today that it has completed its periodic customer satisfaction survey and 64% of respondents indicate that Instem is exceeding or far exceeding their expectations.
This comprehensive annual survey is sent to every Instem customer site around the world asking for open feedback in the areas of Training, Support, Validation, Technical Services, Project Management and an assessment of the overall Business Relationship. Instem's largest increase, as compared to 2005, occurred in the area of Project Management with positive feedback on delivery, the ability to meet objectives, the knowledge of Instem implementation managers and the ease of integration with the client's own project team.
A final analysis indicates that on average, nearly every respondent using an Instem system is completely satisfied with the products, services and support they use and receive.
"It is so very encouraging to see that our users are letting us know where we continue to meet and exceed their needs, and where we need to improve," commented Phil Reason, CEO at Instem. "Their feedback will not simply end up in collateral or on a Web site; our customer's responses will be used at all levels of the business to ensure we integrate their voices into our daily activities. In fact, we've already followed up with every respondent who had any item that did not meet expectation. We appreciate the time people take and will return to them later in the year to review any areas that needed improvement."
Instem's customer base consists of the leading pharmaceutical, chemical and contract research organizations, including government and privately funded programs across sites worldwide. Instem supports more users than all other competing systems combined and invests millions of dollars every year into its products and processes, ensuring their clients' systems are exceeding the demands of the markets they serve.
About Instem
Instem is a world-leading information solutions provider for the Life Sciences - accelerating drug and chemical development by increasing client productivity and enhancing the processes that lead to safer, more effective products.
Established in 1969, Instem has offices in the United States and Europe with its solutions supported in thirteen countries. Instem serves large multi-national corporations and smaller organizations in overcoming the challenges of managing information and provides solutions that help them further their missions while creating a competitive advantage. For more information on Instem and its solutions, please visit www.instem-lss.com or contact them by email at info@instem-lss.com.
Press Contact:
Gary E. Mitchell, VP Global Marketing, Instem US HQ
Tel: (610) 941-0990
Email: gary.mitchell@instem-lss.com
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