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Instem Client

Client Support

Many of our clients have been Instem customers for more than twenty years. Offering the highest level of community support is a vital mission for us.

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Instem solutions continue to provide value long after the sale allowing our clients to operate at peak performance.

Our range of support services include system health checks, best practice configuration and use consultancy.

In addition, every Instem customer has access to live global support to ensure their ongoing operational effectiveness and success. And when it comes to our Global Help desks, nothing can replace the responsive live person at the other end. These are seasoned experts who are well versed in our solutions and become a single voice for our users. When one of our help desk representatives take a call, they stay with the call.

Instem Completes Global Customer Satisfaction Survey; Scores Continue to Rise

Recent Survey Shows Customer Satisfaction Up 18% from 2005 Across All Categories

CONSHOHOCKEN, PA -- - Instem, a premier global information solutions provider, announced today that it has completed its periodic customer satisfaction survey and 64% of respondents indicate that Instem is exceeding or far exceeding their expectations.

This comprehensive annual survey is sent to every Instem customer site around the world asking for open feedback in the areas of Training, Support, Validation, Technical Services, Project Management and an assessment of the overall Business Relationship. Instem's largest increase, as compared to 2005, occurred in the area of Project Management with positive feedback on delivery, the ability to meet objectives, the knowledge of Instem implementation managers and the ease of integration with the client's own project team.

A final analysis indicates that on average, nearly every respondent using an Instem system is completely satisfied with the products, services and support they use and receive.