Specialized Solutions Center
Instem is once again delivering the exceptional client experience, offering the Specialized Solutions program to clients needing a more tailored approach to implementation, training, validation and support services.
Dedicated client specialists and extended customer care
- Smaller laboratories
- Academic or government research facilities
- Non-GLP environments
- Non-traditional toxicology study programs
Ensuring our clients see value from their investment is priority number one, period.
Clients stay connected with Instem when they need us the most, which often is for one year following their first study.
Learn faster, retain more
ON-Demand Training Services
Clients also have access to educational industry experts standing at the ready to help with a new study design, more advanced learning or anything else that can maximize their use of our systems. Education services are available on-site or on-line, the client chooses!
Once connected, always connected
Once clients become proficient users, Instem becomes an extension of their business ensuring they receive the highest amount of value from our integrated software. Through our Relationship Managers and value-added tools such as our secure Customer Center, clients have access to a wealth of resources and support so they stay focused on their science, not their software.
Tailored implementation plans that can include:
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- Business, industry & process consulting
- IT/technical assistance & support
- IQ, OQ, PQ & SOP services
- Go-Live assistance
- Application support
- Traditional on-site and On-line deployments